FAQ

Shopping with NikNakPandy is safe? We accept a number of the most-trusted online payment methods available today.

How do I receive assistance with my order? Our team of customer service representatives is standing by to assist customers along every step of the way.

You can reach our customer service department? Contact us at info@NikNakpandy.com with your order number, we will reply to you within 24 hours.

Products How to choose size ? We have detail description below each size, you can take your measurements and compare them to the red circled then choose the suitable size.

What’s preorder?   Pre-Order items are products that are not on hand and needs to be prepared for a period after the order is placed. We offer you a special discount for these exclusive Pre-Order new items.

What payment options do I have with NikNakPandy? We  accepts secure payments via PayPal, Visa and MasterCard.

Will I be charged for customs, taxes, VATs, or other extra fees? NikNaKPandy  collect fees only for the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

What currency does NikNakPandy sell? In the US currency?

How to pay with a credit card: Select your shipping address or create a new one; Enter your card details and click “Submit”; Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.

Shipping What countries does NikNakPandy ship to and how long will arrive? Products are shipped around the globe. It generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. The time frame begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.

Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis. You can click shipping info to know more.

How much does it cost to ship my order? We have three shipping method, Standard shipping, Expedited Shipping, Express Shipping.

How do I track my order's progress? Users are able to track orders by emailing us at info@niknakpandy.com our please provide your email address and/or order number. We will reply to you within 24 hours.

How do I receive my refund? In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us.

Please do not make returns directly to the address on the package received.Please only send to the address that our customer service provided.

Any return or exchange will be valid after accepted by our customer service center.

What if my order is damaged or defective? We will ask you provide a photo of the product and send via email at info@niknakpandy.com with your order number and our customer service department will work on to process your refund request.

How do I stop receiving emails from NikNakPandy?  NikNakPandy provides an option to opt-out of future messages at the bottom of every email we send.

If you have any questions, suggestions or concerns, please contact us at info@niknakpandy.com we will reply to you within 24 hours.